Screen turn blurry green and pink

[KhaymaN]

hello guys, need help here, my monitor turn blurry green and pink, i've made some troubleshoot like connecting it to my sony bravia tv using hdmi and the picture, color are good, but on my laptop still the same problem, i've enter on bios to see if the problem still occur and yes the problem still there, uninstall and reinstall video card still the problem is there, guys what else can i do? thanks in advance who will reply =(

[A4Apollo]

Hey there! @KhaymaN, Thanks for stopping by the HP Support Forums!

I understand you have display issues with your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

As you mentioned the when you turn on your PC the screen turns blurry green and pink when you boot into BIOS.

It certainly seems to be a hardware issue with the display. You have to replace the display raw panel or the display cable on your PC to get the display working again.

If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

Try performing a BIOS default on your PC and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Also, Uninstall the graphics driver from device manager and install the latest drivers and BIOS from the links below.

You can try updating the drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Refer this article to further troubleshoot display issues with your PC.

If the issue still persists after trying out the steps try uninstalling the display drivers from device manager and install the drivers from HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

If the issue still persists after trying out the steps.

Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know how it goes!

I hope you have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[KhaymaN]

hello Mr. Robot! thanks for the reply, about the question you're asking i did not make any changes on software and hardware on my laptop. Where can i find the display raw panel and how can i replace it? sorry for the trouble mr. robot but im very thankful for your help...

[A4Apollo]

@KhaymaN, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

Please provide the serial number and product number of your PC in a private message to get you the replacement part number for the display raw panel.

Or please please contact HP support and get the service options.

Link to contact HP.

Have a great day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!