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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎11-10-2019 08:32 AM

HP Recommended
Product: Pavilion 15g093sa

I am using an HP Pavilion 15-g093sa, on which the screen recently went black. I noticed that if i put the screen at an angle I could faintly see Windows working, so I assumed it was a screen/backlight fault.

 

I purchased a new replacement screen which I replaced, but the exact same fault is there - computer works fine but screen very faint/dark. I can't see any evidence of a separate backlight invertor to replace.

 

Can anyone offer a solution?

 

Thank you

1 REPLY 1

‎11-13-2019 03:56 AM

HP Recommended

Hi @Calica

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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