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‎07-03-2021 07:31 PM

HP Recommended
Product: HP STREAM LAPTOP 14
Operating System: Microsoft Windows 10 (32-bit)

Son's laptop display is dead with blackness on one side of screen. No response from From the OS WHEN attempting to access the UI with keyboard. What do I need to do to run a diagnostic test & troubleshoot?

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2 REPLIES 2

‎07-04-2021 08:51 AM - edited ‎07-04-2021 08:51 AM

HP Recommended

@RichLDNRD 

What's on the other half of the screen -- the normal desktop display?



I am a volunteer and I do not work for, nor represent, HP
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‎07-04-2021 09:58 PM

HP Recommended

Nothing! I Can Attach A Picture. photo_2021-07-04_22-57-03.jpgphoto_2021-07-04_22-57-17.jpg

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