Screen white bulk spots

[wrestlerhussy]

I just noticed that there are white spots on the screen under the camera, only visible under the black screen. What should ı  do?

[Kuroi_Kenshi]

Hi @wrestlerhussy,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[wrestlerhussy]

Victus By HP Gaming Laptop 16 -r1xxx 

(9J227EA)Model name.

[Kuroi_Kenshi]

Hi @wrestlerhussy,

Thank you for the response.

I understand your laptop screen is showing white spots under the camera only on a black background. Let’s go through a few steps to investigate this.

    a. Clean the Screen
        • Use a soft, lint-free microfiber cloth to gently clean the screen around the camera.
        • Avoid using harsh chemicals; a small amount of water or screen cleaner is enough.

    b. Check for Pressure Marks
        • White spots can appear if the screen was pressed or bumped.
        • Avoid applying pressure on the affected area.

    c. Inspect in Different Conditions
        • Open a completely black image or dark background and check if the spots persist.
        • Switch to a bright background and check if they disappear.

    d. Run a Pixel/Screen Test
        • Some laptops have built-in diagnostics for display.
        • Boot into the diagnostics mode or use software tools to check for stuck or dead pixels.

    e. Check for Backlight or Display Issues
        • White spots under the camera can sometimes be caused by backlight unevenness or pressure on the LCD layers.
        • If the spots are consistent and don’t change with screen content, it’s likely a hardware issue.

    f. Avoid DIY Repairs
        • Do not attempt to open the display yourself; this can make the issue worse.

    g. Monitor for Changes
        • If the spots grow, spread, or start appearing in other areas, it indicates progressive screen damage.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[wrestlerhussy]

I cleaned the screen as you suggested, but the spots are still visible. They only appear on dark backgrounds such as black or navy blue, and do not show up on light-colored backgrounds. The spots are not spreading to other areas; they remain in the same place. However, when the screen content changes to a light-colored background, the spots disappear. I’m waiting for your further assistance.

[Kuroi_Kenshi · Accepted solution]

Hi @wrestlerhussy,

Thank you for the response.

We're here to help you tackle that hardware failure! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,