Screen won’t turn on

[Em38]

Hi! I have the hp stream x360 model: 11-p010nr and the screen will not turn on.  The charger light is on and every time I push the power button it turns on for about 3 seconds then goes back off. I’ve tried to reset it but the battery is inside the lap top so I can’t take it out. My sister gave me the laptop a few months back and said it was fine before she gave it to me so I guess it just happened over time. Anything helps!

[Lil_Boy_Blue]

This will not work for everyone, but you may be lucky?


HP Notebooks and Mobile Workstations -
No Power, No Boot, No Display When Power Button Is Pressed



NOTE: Be sure the battery is installed in the computer and it has sufficient power before continuing. Due to the design of the Embedded Controller/Keyboard Controller, the power supply must be disconnected and the computer must be powered with battery power to reset the Embedded Controller/Keyboard Controller.

Unplug the AC power from the computer.
Press and hold the power button for more than 12 seconds.
Release the power button (after at least 12 seconds).
The computer will power on and should boot normally after releasing the power button.
Re-connect the AC power to the computer.

NOTE: In case the battery is not charging after performing the steps to reset the Embedded Controller, unplug and re-plug in the AC power again.