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‎01-10-2019 07:08 PM

HP Recommended
Product: 15-ay103dx

My laptop is turned on but my screen is black. Is there a way to wake my screen? 

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1 REPLY 1

‎01-11-2019 11:28 AM

HP Recommended

@JFree10

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and would like to help

 

Please press and hold the power button to turn off the laptop and perform a power drain

 

You can follow the instructions in this Link: https://support.hp.com/in-en/document/c01684768

 

Power on your Notebook and let me know how it goes

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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