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‎08-03-2022 09:30 AM - last edited on ‎08-03-2022 10:44 AM by Retired

HP Recommended
Product: Elitebook 8460
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have a Elitebook 8460p. Its working very good, however sometime problem to show the screen. I start up first time over night the hardware and bottoms are ligting but the screen is dark. When I force to shut down and restart the 8460 the screen is fully functional for the rest of the day.

I tried to run HP diagnostic however its failed to upload a product to my dashboard and shows "HP could not identify your products If you don't see the products you expected, try running the detection tool again."  I have bought this product by myself and have been in touch with HP-support, Sweden, some years.

Please help me for a sufficient solution and if you think for surely its hardware issue and certainly not software issue, let me have all informations about the replacement part. If you need the serialnumber: [Personal Information Removed] and product number: NJ427AV. 

I hope a good answer will help me to save my computer, [Personal Information Removed]

Wishes,

Homayoun

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