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01-20-2021 04:35 PM
Product: Spectre x360 Convertible 13
Operating System: Microsoft Windows 10 (64-bit)
I am trying to connect to a Dell p2419h monitor and continually receive the message "No DP signal from your device."
I have a second laptop, and I am able to connect to the display perfectly well. I verified that my cables and ports are working properly. I have restarted my laptop following the proper plugging/unplugging procedures. I have gone through device manager and updated every possible option. I have a mouse plugged into the same port, and the mouse works, so there must be some issue with my laptop connecting to this external display. I have clicked "Detect" and get the message "Didn't detect another display."
2 REPLIES 2
01-23-2021 08:33 AM
Request you to follow the below troubleshooting steps that should fix the issue.
- Intel® Driver & Support Assistant the Intel High-Definition (HD) Graphics, drivers
- Windows Update.
Hope this helps! Keep me posted.
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02-06-2021 11:22 AM
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