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Laural121
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Second display not detected

HP Recommended
Spectre x360 Convertible 13
Microsoft Windows 10 (64-bit)

I am trying to connect to a Dell p2419h monitor and continually receive the message "No DP signal from your device." 

I have a second laptop, and I am able to connect to the display perfectly well. I verified that my cables and ports are working properly. I have restarted my laptop following the proper plugging/unplugging procedures. I have gone through device manager and updated every possible option. I have a mouse plugged into the same port, and the mouse works, so there must be some issue with my laptop connecting to this external display. I have clicked "Detect" and get the message "Didn't detect another display."

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 3
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@Laural121.

 

Request you to follow the below troubleshooting steps that should fix the issue.

 

  1. Update the HP Notebook System BIOS Update (Intel Processors)
  1. Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 
  1. Windows Update.  

              Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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praveenbv
HP Support Agent
HP Support Agent
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Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

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