Second display not detected

[Laural121]

I am trying to connect to a Dell p2419h monitor and continually receive the message "No DP signal from your device." 

I have a second laptop, and I am able to connect to the display perfectly well. I verified that my cables and ports are working properly. I have restarted my laptop following the proper plugging/unplugging procedures. I have gone through device manager and updated every possible option. I have a mouse plugged into the same port, and the mouse works, so there must be some issue with my laptop connecting to this external display. I have clicked "Detect" and get the message "Didn't detect another display."

[praveenbv]

@Laural121.

Request you to follow the below troubleshooting steps that should fix the issue.

1. Update the HP Notebook System BIOS Update (Intel Processors)

1. Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 

1. Windows Update.  

              Hope this helps! Keep me posted. 

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[praveenbv]

Greetings! 

  

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