• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-27-2021 12:12 PM

HP Recommended

Hello there,

 

I am trying to connect a second external monitor through the USB-C.

 

I have tried two different docks (one by elgato https://www.amazon.com.mx/gp/product/B07YLMJZXB/ref=ppx_yo_dt_b_asin_title_o07_s01?ie=UTF8&psc=1 and one from ugreen https://www.amazon.com.mx/gp/product/B07RW343WG/ref=ppx_yo_dt_b_asin_title_o05_s00?ie=UTF8&psc=1) Both work good, except that the displays did not work (the first used DisplayPort and the second HDMI).

 

What could be the problem? And also, if I buy a usb-c monitor, will it work if I connect it through usb-c? Or if I buy a Thunderbolt 3 monitor?

 

Thank you very much in advance.

1 REPLY 1

‎03-27-2021 02:23 PM

HP Recommended

@Javier15 

 

It specs

        https://support.hp.com/es-es/document/c06039352

 

It has  1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s) port which does not support Alt mode therefore you can't connect it to an external monitor with nor without a hub/adapter

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.