-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Secondary Camera on HP Pavilion x360 - 14-cd0087tu Not Wokri...
Create an account on the HP Community to personalize your profile and ask a question
03-13-2020 09:58 AM
I Have HP Pavilion x360 -14-cd0087tu 2-in-1 convertible laptop with two cameras. 1 on the screen and 2nd on top of the keyboard. I am unable to use the second camera. Camera App is using only the screen camera as webcam. How do i make use of the camera on the keyboard? Is there any additional driver i need to install. Please help.
HP Pavilion x360 - 14-cd0087tu
OS : Windows 10 - 64Bit
03-13-2020 12:55 PM
Based on its specs
https://support.hp.com/au-en/document/c06033264
It ONLY has ONE camera.
Which part do you think it is the second camera ? Are you talking about the light shown ?
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
03-13-2020 01:53 PM
@Banhien
Attached is the screenshot of the two cameras I have on my laptop. HP Wide Vision HD Camera is attached on the screen (which is working and is shown on camera app as the default). Intel R AVStream Camera 2500 is the secondary camera on the keyboard. (Attached pics). Both were working before Windows update and were shown in the camera app. However after windows update I can only see the HP Wide Vision HD Camera and no Inter(R) AVStream Camera. (There was a camera toggle option earlier which is missing in camera app). In Device Manager, both cameras are shown as working however I cannot use the latter one. Drivers are up to date. BIOS driver was updated recently post which I am facing the issue.
03-21-2020 12:51 PM
@Banhien Attached is the screenshot of the two cameras I have on my laptop. HP Wide Vision HD Camera is attached on the screen (which is working and is shown on camera app as the default). Intel R AVStream Camera 2500 is the secondary camera on the keyboard. (Attached pics). Both were working before Windows update and were shown in the camera app. However after windows update I can only see the HP Wide Vision HD Camera and no Inter(R) AVStream Camera. (There was a camera toggle option earlier which is missing in camera app). In Device Manager, both cameras are shown as working however I cannot use the latter one. Drivers are up to date. BIOS driver was updated recently post which I am facing the issue.