Serial & model# Not recognized/Register Device

[DeDe79]

I bought my active pen her for $115 less than a year ago. When I try to register my device on my hp account according to the serial and model number on the package the numbers aren't recognized. I was finally able to register "a" active pen by inputting the item number from the listing on the hp store as both the serial number and the model number, however the registered active pen has a warranty that expired b4 my pen was ever purchased. ( i also experienced the same scenario with the elitebook x360 i bought the year previous.) Can anyone tell me what numbers are you using to register your pen.

[Pallipurath]

Hi @DeDe79,

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.
 

Please check this document and follow the steps to raise the warranty dispute: Click Here

Also please refer to this link to check the warranty status

I hope this helps.
 

Take care and have a good day.

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HP Support

Pallipurath