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HP Recommended
HP Spectre x360 Convertible 13-ae0xx
Microsoft Windows 10 (64-bit)

Hi, 

 

I booted up my computer today and it has a dark shadow just left of centre at the bottom. I have completed all the necessary updates, tried a hard reset, left it overnight to see if it would resolve itself, all of which have not fixed the problem, adjusted the contrast, plugged/unplugged it and anything else i can think of.

 

Could you please advise on what the problem is and how to fix.

 

 

20180909_092641.jpg

 

Thanks

1 REPLY 1
HP Recommended

Hello @Daniel4218

 

That looks like a failed back light issue in the panel and would have to be replaced.

 

Are you still under warranty? If so, contact HP Support directly...

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