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09-09-2018 02:30 AM
Product: HP Spectre x360 Convertible 13-ae0xx
Operating System: Microsoft Windows 10 (64-bit)
Hi,
I booted up my computer today and it has a dark shadow just left of centre at the bottom. I have completed all the necessary updates, tried a hard reset, left it overnight to see if it would resolve itself, all of which have not fixed the problem, adjusted the contrast, plugged/unplugged it and anything else i can think of.
Could you please advise on what the problem is and how to fix.
Thanks
1 REPLY 1
09-09-2018 09:14 PM
Hello @Daniel4218
That looks like a failed back light issue in the panel and would have to be replaced.
Are you still under warranty? If so, contact HP Support directly...
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