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‎08-10-2025 02:06 AM

HP Recommended

Hi I bought a new docking station to connect external monitors for my hp laptop 15s-fq2xxxx

2 REPLIES 2

‎08-10-2025 02:09 AM

HP Recommended

I have purchased new simplecom CHN622 12- in-1 USB-C Multiport Docking Station to connect my hp laptop 15s-fq2xxx does not detect external monitors can you please help 

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‎08-12-2025 09:25 AM

HP Recommended

Hi @capry123 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for the detailed info.

 

USB-C Port Limitations on HP 15s-fq2xxx

Your laptop’s USB-C port is data-only—it does not support video output (DisplayPort Alt Mode). That means:

  • Even though the CHN622 dock has HDMI/DisplayPort outputs, your laptop cannot send video signals through USB-C.
  • This is a hardware limitation, not a driver or firmware issue.

 

Confirm Your USB-C Port Capabilities

To verify:

  1. Check the specs for your exact model (e.g., HP 15s-fq2040TU) on HP’s official site.
  2. Look for “USB-C with DisplayPort” or “Alt Mode” in the specs. If it’s missing, video output is not supported.

 

Workaround Options

Option 1: Use HDMI Directly

  • Your laptop likely has a full-size HDMI port.
  • Connect your external monitor directly via HDMI (bypassing the dock).

Option 2: Use a USB Display Adapter

  • Purchase a USB-A to HDMI adapter with built-in display controller (e.g., DisplayLink-based).
  • These adapters work over USB-A and simulate a video output.

Example: DisplayLink USB 3.0 to HDMI Adapter

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


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