-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Singular purple line on my HP envy x360 screen

Create an account on the HP Community to personalize your profile and ask a question
05-21-2021 02:17 AM - edited 05-21-2021 02:21 AM
I got this laptop three days ago and it work perfectly but out of nowhere a single purple line appears on my screen.
If you can see the picture clearly it's not a big line but it does seem to be on the display but doesn't affect anything not even the touch screen.
Does anyone know what may have caused this?
05-25-2021 09:41 AM
Hi @Mel1999,
Welcome to the HP Support Community.
As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!