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HP Recommended

I already had the HP Pen app on my laptop

 

Tried second link and it seems like i get the extended lines error when connected sometimes.

 

Apps like sketchbook from autodesk still skip pen tracing but OneNote is working better.

 

Any more ideas?

HP Recommended

@arongkatz It looks like we've reached the end of the line, and it's time you get that pen repaired/replaced, to do that, I suggest you talk to HP support and discuss your options,

follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Thanks

 

This is all im getting 😕

 

Annotation 2019-09-30 214835.png

HP Recommended

@arongkatz The image is blocked, could you tell me what you see?

And please elaborate.

Thank you.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

it says that i do have warranty until November 26th but im not getting any options besides that. Not one single cta.

 

 

HP Recommended

@arongkatz That's weird, please send me a private message with the region you are contacting us from, so I can help you out.

Keep me posted.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.