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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎04-15-2019 03:42 AM

HP Recommended
Product: Pavilion 15-CS1012NL
Operating System: Microsoft Windows 10 (64-bit)

Hi, i bought this notebook one week ago, i uptedated ALL drivers with windows update, HP support assistant and NVIDIA program and i updated the BIOS. The resolution settings are set as "recommendend" (125%) but i have a problem: some windows (with text) are blurred (as you can see from the image). I checked all settings and all guides on HP website but i didn't solve that problem. Can you help me?

 

Image.png

4 REPLIES 4

‎04-16-2019 01:04 AM

HP Recommended

Please i need help!

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‎04-16-2019 01:40 PM

HP Recommended

Hi @BigMarioss

 

Welcome to the HP Support Community. 

 

Are you pointing towards the "Device Manager" heading in the picture? If that's the one, it is by design and cannot be changed. The heading will be highlighted only when it is an active window. 


Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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‎04-17-2019 05:54 AM - edited ‎04-17-2019 07:09 AM

HP Recommended

Even if i click on the window it remains blurred.  And the print windows of Chrome and OneNote have the same problem.

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‎04-17-2019 07:36 AM

HP Recommended

@BigMarioss

 

I'd suggest you Contact HP in your region so that they can take a remote access to help you with this issue. 

 

Thanks!

Asmita
I am an HP Employee

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