• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-06-2021 06:07 PM

HP Recommended
Product: Spectre 360 (4k)
Operating System: Microsoft Windows 10 (64-bit)

Connecting my Spectre 360 to an Acer XR342CK curved monitor displays with the wrong aspect ratio of the Acer monitor -- it is stretched horizontally and there are blank spaces above and below the display. The cable is a USB Thunderbolt to Display Port cable. Using the same cable, etc., and simply substituting a Mac Book Pro 16" there is no display issue.   

 

Any help or pointers to help would be appreciated!

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-06-2021 06:17 PM

HP Recommended

In Display->Advanced settings->Adapter->list all modes I changed the mode to 3440 by 1440, 100 Hertz, and that immediately solved the problem. I am leaving this up in case anyone else comes across a similar issue.

 

Technically this is a Windows 10 question, not a Spectre 360 question.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-06-2021 06:17 PM

HP Recommended

In Display->Advanced settings->Adapter->list all modes I changed the mode to 3440 by 1440, 100 Hertz, and that immediately solved the problem. I am leaving this up in case anyone else comes across a similar issue.

 

Technically this is a Windows 10 question, not a Spectre 360 question.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.