Spectre 360 and Pavilion Q32 monitor setting/compatability

[DallasXanadu]

I just purchased a Pavilion Q32 monitor to pair with my Spectre 360 4K 2-in-1. I'm using a USB-C hub that previously worked seamlessly with an older 24" ASUS HD monitor. I initially got no signal going into the monitor, but after installing the driver, I'm getting a pretty awesome picture. The laptop however doesn't seem to recognize that there are two displays. The display settings below don't look like they did with the ASUS, and the laptop screen doesn't turn off when I plug in the hub, which it did automatically with the previous monitor. What am I missing?

[KrazyToad]

@DallasXanadu

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and would like to help

I appreciate all your efforts in troubleshooting this issue

I also suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows has all the latest updates

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

You can also try changing the Resolution and check

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[DallasXanadu]

The day after I posted above, the display settings were fully functional and I was able to adjust setting for both primary and secondary displays. As it turns out, I think that my USB-C hub was failing. Connection started getting very touchy, screen (external) would flicker, and as of today none of the USB ports work. I'm going to order another one and go from there. I will also try the updates etc. that you suggested. Definitely want everything to be up to date, regardless. Thanks!

[KrazyToad]

@DallasXanadu

Keep me posted if the issue persists with the new USB -C Hub and do try the updates as suggested earlier

Thank you and have a wonderful weekend 😊