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‎02-25-2019 04:44 AM

HP Recommended
Product: spectre 360
Operating System: WebOS / Palm OS

Similar to some other users, I have used my laptop to project using either HDMI or VGA through an adaptor. Suddenly this week, the laptop has stopped projecting. The projector or screen just says no signal. I have carried out the diagnostics advised, done a Windows reset, but neither of these have worked. This is so frustrating

1 person had the same question
4 REPLIES 4

‎02-25-2019 07:07 AM

HP Recommended

I have the exact same problem on an Envy X360 and posted earlier about it: it stopped projecting through the adaptor connected via USB-C, though it recognises the external monitor/projector. As I also wrote, this seems to have coincided with a Windows update (maybe it was just a random coincidence...), but unistalling it solved nothing. Does yours also have the ryzen CPU/Vega GPU? Hope someone can help as I will need to borrow a laptop for teaching if this can't be sorted soon.

Cheers.

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‎02-25-2019 08:05 AM

HP Recommended

Mine has the Intel processor so not the same, I really don't know what else to do and the HP helpdesk is off line

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‎02-25-2019 08:38 AM

HP Recommended

Did this happen on the same day as a Windows update? Mine stopped working on the same day as the latest update (last Thursday) but uninstalling the update didn't help

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‎02-25-2019 08:44 AM

HP Recommended

This was last Wednesday, so I'm not sure if it is connected to the Windows update, although it wouldn't surprise me. 

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