Spectre Stylus not charging

[PMachado]

Dear,

I've recently bought the new Spectre x360. It comes with an active stylus pen, which is apparently not working.

I've plugged it in the charger that comes with the laptop for 1 hour, as advised. It has no indication that is charging (a LED usually). And after I unplug it and try to turn it on, it doesn't do anything.
Am I doing anything wrong? Or should I return it?

Thank you,

Pedro

[banhien]

@PMachado

Sorry, please clarify: the laptop does not work or the stylus does not work ? We don't charger stylus, it uses a small battery.

Regards.

[PMachado]

The laptop works fine. Only the stylus that I haven't been able to get working.

But I'm pretty sure that I'm supposed to charge it, that's what is saying in the leaflet it came with. Otherwise the USB-C port in it would not make much sense, would it?

Thank you for your quick reply,

Pedro

[banhien]

Hi,

What is your stylus actually ? I have not seen or heard about charging a stylus. I've been using 3 styluses, 2 from HP and 1 from Dell they all use AAAA (4 letter A's) batteries (I'm using Anergizer E96). I also have 2 pens 1 from HP and 1 from Dell but they don't use battery.

Regards.

[PMachado]

Actually I don't know. I can't seem to find the exact model on the HP website. In the leaflet it says the model number is SPEN-HP-03. However, when I google it nothing comes out.

It looks remarkably similar to this one, although not a perfect match. http://store.hp.com/us/en/pdp/hp-pen

It has only one buttom and an "eraser".

The leaflet that came with it is the following. It even shows the charging capability.

[banhien]

@PMachado

Did you open the stylus and check ? Does it have USB-C port for you to plug a charger to it ? I hate many flyers, many of them only have pictures and no text.

Regards.

[PMachado]

Yes, I've opened it and it has the USB C port. However, it doesn't seem to charge at all.

[banhien]

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@PMachado wrote:

Yes, I've opened it and it has the USB C port. However, it doesn't seem to charge at all.

---

Hi,

I don't have model/product of the stylus therefore no way I can check this.  There is a list of available styluses on the following link. Please check to see which one.

   https://support.hp.com/my-en/document/c05166879

Regards.

[PMachado]

Now I see it in the link. They have literally just included it, because I've opened this link multiple times today.

It is the last one, the "HP Tilt Pen (Microsoft)". I could not find it either at the american or british website, only at the dutch and italian ones.

This is it: http://store.hp.com/ItalyStore/Merch/Product.aspx?id=2MY21AA&opt=ABB&sel=DEF

I've have recently tried to update the drivers to no avail. Maybe the pen is really broken..

[banhien]

Hi,

It is a Microsoft stylus and looks like it only supports the x360 13-aexxx machines. I think the best way is to look at its root. Please try the following

   https://answers.microsoft.com/en-us/surface/forum/surfpro4/charging-the-stylus/14c2e565-9753-4c27-82...

Dozens of people have same problem.

Regards.