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HP Recommended
HP Spectre x360 - 13-aw0023dx
Microsoft Windows 11

Recently my screen has started to blank or flicker when I use the touchpad. Sometimes the screen flickers rapidly and other times it just goes black when I try to move the cursor or select a link or a word on the page. Sometimes, continued use of the touchpad brings the screen back, other times it does not. I can always bring the display back on by touching the screen itself. I only experience the problem in laptop mode. When I fold it over into pad mode I have no issues, but of course am interacting with the touch screen exclusively. There have been several recent windows updates and I have installed Nord VPN recently, other than that I have made no intentional changes. The touchpad information in settings claims that it is running correctly. What diagnostics should I try to narrow down the source of this problem?'

 

Thank you,

Mark

2 REPLIES 2
HP Recommended

I see that this appears to be a common problem across different models of HP laptops and that one resolution was to roll back to before a June 2022 windows update.  I am going to have to think on that. Should I roll it back or wait for a follow-on update from Microsoft to fix it. Based on my reading here, it is probably not a hardware problem, so I am much less worried than when I posted about this.  

 

Good luck all!

 

Mark

HP Recommended

I am still experiencing this issue. I have found the workaround of always doing a restart after starting windows or waking from sleep. It works fine until the next shutdown. 

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