• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Spectre x360 (13-ae0xx)
Microsoft Windows 10 (64-bit)

Yesterday I bought a replacement pen for my HP Spectre x360 (had lost the original one) from this address:

https://store.hp.com/UKStore/Merch/Product.aspx?id=1MR94AA&opt=UUF&sel=ACC

 

Initially it worked fine, but today it has completely stopped working - absolutely nothing is registered when I move it near the screen or tap it on (the screen still responds as normal to touch input though).

 

I've tried a bunch of things I've found online, including updating the system BIOS (through HP Support Assistant) uninstalling/reinstalling both the Bluetooth and touchscreen drivers (via Device Manager). None of it has helped.

 

A couple of notes:

  • During all of this the pen briefly started working again for approximately 1 minute, but it's since dropped back out again.
  • I've tried out a friend's active stylus from a 3rd party manufacturer (this one) and that is recognised by my laptop, although the input is somewhat less reliable than when the HP Pen was originally working.

Should I assume that this is a hardware issue with the pen itself? 

 

 

3 REPLIES 3
HP Recommended

I believe it is a compatibility issue.

 

The only stylus that I see listed as compatible with your Spectre 13 is the HP Tilt pen  product number 2MY21AA.

 

That is not the one you purchased.

 

My personal HP Spectre 13-ap000 x360 was delivered with an HP Tilt pen. and it has worked without any issues.

 

You may have to request a return to get the correct stylus for your Spectre 13.



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Thanks for your fast response. Would incompatibility explain my experience of the stylus first working flawlessly, then dropping out after a day? I'd naively assume that it would prevent it working at all, but willing to be corrected on that!

HP Recommended

Another follow-up: on this page it seems to show that both the HP Pen (1MR94AA) and the HP Tilt Pen (1MR94AA) are compatible with the HP Spectre x360 13-ae0xx:

 

https://support.hp.com/gb-en/document/c05166879

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.