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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎12-30-2018 04:45 PM

HP Recommended
Product: HP Spectre x360 - 13-4005dx
Operating System: Microsoft Windows 10 (64-bit)

My HP Spectre x360 - 13-4005dx laptop is having display issues. Green and white vertical bands form a few minutes after I login and the screen freezes. If I wait long enough, the screen recovers and I can use the laptop for a few minutes. I updated the graphics driver, set the refresh option in the Intel graphics console to disabled (as some of the community members had suggested), updated the BIOS to the latest version, and ran the quick diagnostic test (which passed).  My laptop's product number is L0Q52UA.

 

Is there anything else I could do to investigate and resolve the issue?

1 REPLY 1

‎12-31-2018 11:38 AM

HP Recommended

try new screen - mostly the screen is bad.

Laptop Repair World
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