Spectre x360 does not detect rotation and does not change to tablet mode when folded back

[KevyChev]

Hi,

I am using HP Spectre X360 Convertible, Model#: 15-ch011nr.

There are two issues with my laptop currently, as stated in the subject:

(1) It does not automatically detect the screen fold and does not change to tablet mode unless I change it from action center menu.

I've made sure the options in "Tablet Mode" is set to "Use the appropriate mode for my hardware" and "Don't ask me and always switch" for the two drop down menus. Also, I've selected "on" for both of the radio scale switches.

Please let me know if I can further troubleshoot this issue, find out what may be the problem and resolve it.

(2) When I manually change it to the tablet mode, it will not auto-rotate. The action center has the rotation lock option greyed.

I've tried doing Windows + R > regedit > Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AutoRotation > Enable =1, LastOrientation=0, SensorPresent=1, and SlateEnable=1 > restart.

When I do this, the computer returns the "Enable" value to "0" and the rotation lock option is still greyed.

I do not see any notifications/issues from the device manager window either.

I've also tried downloading the SensorExplorer from Windows app store, which did sense the gyroscope and detected the screen rotation.

From this we know the computer can sense the rotation sensor and knows the sensor orientation, but cannot make the screen rotate for some reason.

Please let me know if I can do anything to solve these issues.

[KrazyToad]

@KevyChev

Welcome to HP Community

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[KevyChev]

@KrazyToad

Thanks for the suggestions; I downloaded the HPSA and installed all updates available, then made sure that my Windows was also up to date.

Unfortunately, this did not resolve the issue; the previous issues still persist.

Please let me know if you have any other suggestions.

Thanks.

[KrazyToad]

Please create a New User Account and check if the issue persists on the New Account

If the issue persists please perform a Reset. Link: https://support.hp.com/in-en/document/c04742289

Keep me posted

[KevyChev]

@KrazyToad

It seems like neither of new user account nor the reset was able to resolve the issue that I have.

Then should I assume this is a hardware issue?

[KrazyToad]

@KevyChev

Since the issue persists I suggest you contact HP Support in your region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.