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‎07-30-2018 01:53 PM

HP Recommended

Hi.

I had this problem last year and contacted HP Support. Went through a number of suggested fixes but could not fix it. Eventually installed updated firmware for touchscreen controller as per my post on 3rd January 2018. This has, so far, totally eliminated the problem. I have not experienced the problem since the firmware update; this was after living with the problem for several months prior to fixing it.

If you want to try this look back at my previous post, the main content being repeated below.

 

 

(a) use link https://support.hp.com/us-en/products to select your product (I used serial number to select my laptop)

(b) on the resultant page select software and drivers and click to view all drivers

(c) scroll down to Firmware and open

(d) select the most recent firmware for your particular hardware (my one was HP F-HD Touchscreen Controller Firmware Update March 17 2017) ****read the associated release notes as there are reports of people using the wrong firmware and disabling their touchscreen so proceed at your own risk here!!!!! It worked for me ****

(e) follow the instructions for installing

 

As I say I have now had nearly seven months without any problems. Prior to this I was experiencing the same problems you are all describing.

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