Spectre x360 stylus not working

[MichieDe]

I purchased a Spectre x360 in November, 2018. It's worked great! 

However, about a month ago my active stylus started having trouble. I used to be able to get it working again by taking out the battery and putting it back in; however, today that did not work. I replaced the battery and tip, still, it is not working. As a student, I use it everyday for note taking. 

I am at a loss as to what to do. As a student, I dont have lots of money to toss around and buy a new stylus - espeically if they are just going to break every 4 months. Does anyone have any useful tips on fixing them? I have searched the articles on HP and have not found much useful (nothing on Active stylus not working).

[Echo_Lake]

@MichieDe

Thank you for posting on the HP Support Community.

I would be glad to help you with the issue you are facing today and I understand you are in need of support, As its a hardware related issue, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your product.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.