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Spectre x360 touchpad doesn't move, doesn't right-click, or left-click, depending on driver

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Spectre x360
Microsoft Windows 10 (64-bit)

When I first got this laptop, there were numerous problems with the touchpad: it was sluggish and erratic, and clicking, particularly right-click, was unreliable. Searching the Internet turned up suggestions to install Synaptics’ own drivers rather than the HP-supplied driver, which I did, and it solved the problem for months.

 

Then yesterday morning I woke up to find that my computer had restarted (probably Windows Update), and moreover, my mouse was locked in place. This had been an issue I have experienced occasionally; going into the Mouse Properties and choosing Reset Devices in Synaptics’ Device Settings tab always fixed this. This time, it did not. The touchpad could click or right-click, but it could not move or scroll.

 

Many, many hours of effort later, I am just about despairing. I have restarted, reinstalled the drivers, redownloaded drivers fresh, uninstalled the drivers entirely to let Windows try to fix the problem on its own, and installed new drivers in various versions, all to no avail. Some fix the movement problem, but all of them have their own problem(s). In each case, I have gone through Synaptics’ Settings with a fine-toothed comb to try to see if they would solve those problems, but they did not. I have tried disabling the laptop’s touchscreen, disabling the touchpad’s two-finger tap functionality, and none of it has fixed these problems.

 

I have also gone into Windows’ update history and uninstalled the latest updates. This did nothing to help. I also noticed that the latest updates were installed four days ago, rather than the less-than-two days since I last had a totally-working touchpad. So I am now less than sure that the restart I noticed at first was due to Windows Update, though I do not know what else would have caused it; the laptop has not otherwise exhibited unexpected restarts.

 

The specific drivers I have tried for this, with the problems each exhibited (per the list offered in Update Drivers → Browse my computer for driver software → Let me pick from a list of available drivers on my computer):

  • PS/2 Compatible Mouse—I believe these are the original drivers the laptop came with. Their performance is awful, with clicking barely working and two-finger scrolling not working at all.
  • Synaptics PS/2 Compatible TouchPad Version: 19.3.31.31 [8/16/2017]—Every click is a right-click, two-finger scrolling does not work.
  • Synaptics PS/2 Compatible TouchPad Version: 19.5.10.75 [9/21/2018]—The closest to success I’ve had; everything works except right-click never works, always resulting in a left-click. Two-finger tap does produce a right-click, but I find that gesture fairly awkward, and in any event it doesn’t really handle right-click-and-drag.
  • Synaptics SMBus ClickPad Version: 19.3.31.31 [8/16/2017]—Exhibits the locked-in-place behavior.
  • Synaptics SMBus ClickPad Version: 19.5.10.75 [9/21/2018]—Also exhibits the locked-in-place behavior. This is the driver that Windows installs when I allow it to automatically install the latest driver.

Also, for whatever reason, each of the Synaptics “PS/2 Compatible” driver versions are listed in duplicate. I have no idea what kind of connector physically exists within the laptop.

 

September 21, 2018 would have been about two months after I purchased the laptop, so I assume that the 19.3.31.31 version is what I had originally, that worked, but I do not specifically remember. It’s possible that I updated the drivers at some point, though again, I do not recall doing so. At any rate, none of them work now.

 

I am reasonably certain there are not hardware problems here. For one thing, the problems with each of the drivers are completely different, and for another, when I go into Synaptics’ Settings, I can for example set the right-click zone—and the demo pane correctly recognizes my clicks there, even when right-click doesn’t work (or when it always right-clicks).

Are there other relevant drivers I should try? Is there some *other* setting to look into? This is infuriating and since I use my touchpad primarily, it renders the entire laptop nearly useless to me. I do not want to use an external mouse at all. And I certainly don’t want to try to use the touchscreen for everything.

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The suggestion made in this post for another x360 touchpad problem fixed my problems as well. Many thanks to RPAV1815 for the solution.

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And now it has broken again. I was in the middle of working, and a notification appeared saying “Windows needs to restart in order to finish installing this device” and listed the Synaptics SMBus Touchpad—and once again, my touchpad was frozen. Worse, reinstalling the other drivers per the previous post did not work, so now I am left entirely without a functional touchpad. I cannot get it even partially working any more.

 

At this point, I feel defrauded. I did not spend $1500 on a paper-weight, I spent $1500 on a computer. A computer without a mouse is not a computer at all as far as I am concerned, and HP has therefore defrauded me. I know no court anywhere will buy that argument, but as far as I am concerned this situation ought to be criminal. I have already misse a day of work over these issues. HP needs to either fix them now, or start sending me the paychecks my employer isn’t because I don’t have a functioning machine.

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@KRRyan
Thank you for posting on HP Forums,

Echo_Lake is at your service.

I understand you are in need of support,

And to help you out, I'm sending out a Private message to assist you with the next course of action.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

ECHO_LAKE
I am an HP Employee

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I have this exact issue. Has there been a resolution? Coming from a MacBook Air that worked flawlessly for 8 years, my faith in HP products is extremely low.

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Hi all!

 

I am having the same issue with the touchpad. I am having an HP Spectre x360 7th gen i7. There is a post on how to overcome this issue (https://www.reddit.com/r/Windows10/comments/aft1cn/got_precison_touchpad_working_again_1803_x360_and...) but for a week now it's not working anymore. My thouchpad gets frozen all the time. Or I can enable a very non-responsive and bad touchpad function by deleting the drivers ( I guess some basic original driver then is functioning) but it's not possible to work with it.

 

My previous laptop was a Macbook Pro mid 2012 and it was and still is running flawlessly. And buying an HP laptop was my worst investment in my life. I truly regret it.

 

I have a post here (https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-x360-quality-issues...) that explains the overall build quality of my laptop. I will try to update this post with information on how their customer service was unsuccessful in helping me.

 

Long story short - to anyone who is considering buying an HP laptop I would strongly recommend to think twice before making this decision.

 

 

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