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HP Spectre 360X

I've had my laptop for just shy of two years. After having it for about half a year the mouse began to occasionally randomly click and act sporadically and then randomly work fine. I sent it in for repairs and it seemed to be okay for a while but has since started acting up again randomly. When it is sporadically clicking it is unusable unless I flip the screen into tablet mode. The laptop itself is out of warranty but I'm wondering if it could still be covered since the initial fix while under warranty seems to not have actually fixed the problem or what other at-home solutions may be available. 

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@GraceAnne Attempt using an alternate/external mouse.

(If that works when the touchpad is disabled on device manager, it would mean that it's a touchpad failure,

However, if the external mouse doesn't work either, it could be a software/driver issue).

 

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

  • 1.   Click on Start and type ‘Device Manager’.
  • 2.   Click Device Manager.
  • 3.   Click + sign next to Mouse.
  • 4.   Right-click on mouse entry and choose "uninstall".
  • 5.   Restart your computer.

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee


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