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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎01-15-2019 02:49 AM - edited ‎01-15-2019 03:02 AM

HP Recommended
Product: HP Pavilion Notebook: W6T20PA#ACJ
Operating System: Microsoft Windows 10 (64-bit)

The laptop had Windows 10 Home basic as a factory install, but I have purchased Windows 10 pro from microsoft store.

I have upgeaded the Windows from Microsoft Store and downloaded and installed drivers from the HP support Website.

 

- The HP driver package for the Nvidia GEFORCE installs with no errors, but I am still stuck with the MS basic display adapter.

-I have no unknown devices, but any attempt to install the HP driver package completes error-free but fails to actually install the driver,

- Under device manager I see both Nvidia GeForce 940MX and intel(R) HD Graphics 520 but when I check the resolution on windows it freeze at 1366 x 768 pixels

 

- Please help me in getting resolution : 1920 x 1080 pixels

 

Thank you.

Display.PNGDisplay-1.PNG

 

1 REPLY 1

‎01-15-2019 07:42 AM

HP Recommended

Hi:

 

I don't see a problem with your screen shots or that you can only adjust the resolution to 1366 x 768.

 

Below is the link to the product specs for your model.  Take a look at the display specification...

 

15.6" diagonal HD SVA BrightView WLED-backlit (1366 x 768)

 

https://support.hp.com/in-en/document/c05221100

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