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zsoltlazar
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Message 1 of 4
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Flag Post

Stylus cursor not visible to participants when using screen sharing on HP Spectre X360

HP Recommended
HP Spectre X360
Microsoft Windows 10 (64-bit)

Hi,

 

I use an HP MPP2.0 Tilt Pen active stylus for online teaching. During Zoom sessions (or any other video chat) students do not see the position of the cursor when sharing the full display. 

It runs Windows 10.

Any ideas?

 

Thank you!

 

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
26,801 26,735 1,259 1,300
Message 2 of 4
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HP Recommended

@zsoltlazar

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes to the settings of your PC prior to the issue?
  • Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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zsoltlazar
Author
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Message 3 of 4
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HP Recommended

Thank you for your help!

To answer your questions:

  • The situation persists since the purchase of the notebook. I've been hoping for an update that solves it
  • No troubleshooting steps have been carried out.  I tried something with the virtual mousepad.

I have followed the hard reset and default BIOS default setup settings you suggested.

So far no change. Irrespective of the video chat software I use (Zoom or GMeet). The tiny crosshair-like cursor that I see locally is not seen remotely. 

 

 

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Echo_Lake
HP Support Agent
HP Support Agent
26,801 26,735 1,259 1,300
Message 4 of 4
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HP Recommended

@zsoltlazar

Thank you for posting back. 

 

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

ECHO_LAKE
I am an HP Employee

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