Stylus registering on screen irregularly; can not write notes without pauses and skips

[DrWMJ]

Ever since I got this device the inking experience has been unreliable. Sometimes I can write notes for a few minutes, but at apparently random times the stylus will no longer register. Sometimes this is just a brief pause and the inking will appear, but sometimes the stylus simply ceases to function. 

Using fresh batteries doesn't help. Rebooting the chromebook sometimes helps for a brief period of time. 

Is this a common problem or do I have a faulty unit?

[KrazyToad · Accepted solution]

@DrWMJ

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and I understand your concerns

This Chromebook should work with an Active Pen

Since you are facing this issue from day one, I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you