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Member Since: ‎07-16-2016
Message 1 of 9 (491 Views)
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Stylus will not work on elitepad

Product Name: Elitepad
Operating System: Microsoft Windows 10 (64-bit)

I got an Elitepad and upgraded it to windows 10. However, I cannot seem to get a stylus to work on it. I have a cocofang and an Hp executive tablet pen R1 and neither work. I tried to go to the, "Calibrate the screen for pen or touch input," but when I tried it, the screen did not even register that I was doing anything. What do I do? What do I install? How do I get the stylus to work?

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Re: Stylus will not work on elitepad

Thanks.

It appears that all devices have drivers loaded. That is good.

 

Have you checked the HID Device HID-Compliant pen to ensure that it is enabled? Right click it and click on properties.

 

Is the HP Executive Pen G2, product number F3G73UT, the stylus that you have?

Executive Pen (H4E45AA) is not compatible with your Tablet.

 

Have you checked the battery?

 

The HP Executive Pen G2 is supposed to work with your tablet.

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Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 2 of 9 (486 Views)

Re: Stylus will not work on elitepad

What is the complete product name or product number of your Elitepad?

 

You can find that information at the bottom of any HP Support Assistance window or in the system information tab of the BIOS.

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If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Top Student
Posts: 5
Member Since: ‎07-16-2016
Message 3 of 9 (465 Views)

Re: Stylus will not work on elitepad

Hp Elitepad 1000 G2

Is that the correct information you need to know?

Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 4 of 9 (461 Views)

Re: Stylus will not work on elitepad

Did you check the Device Manager and then update the drivers as required  after the upgrade?

 

the Windows 10 drivers for your device are at the following URL.

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=6629139&swLangOid=8&swEnvOid=4192

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Top Student
Posts: 5
Member Since: ‎07-16-2016
Message 5 of 9 (452 Views)

Re: Stylus will not work on elitepad

Do you know which ones I need to install.

Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 6 of 9 (442 Views)

Re: Stylus will not work on elitepad

[ Edited ]

I can't see your Device Manager so I could not possibly see which devices do not have drivers loaded. 

The touchscreen driver will be an HID device. That driver is provided by Windows itself.

 

You do need to install the essential updates for Windows 10.

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6629139&swItemId=ob_168665_1&swEnvOid=419...

 

Can you post an image of your Device Manager?

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Top Student
Posts: 5
Member Since: ‎07-16-2016
Message 7 of 9 (416 Views)

Re: Stylus will not work on elitepad

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Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 8 of 9 (410 Views)

Re: Stylus will not work on elitepad

Thanks.

It appears that all devices have drivers loaded. That is good.

 

Have you checked the HID Device HID-Compliant pen to ensure that it is enabled? Right click it and click on properties.

 

Is the HP Executive Pen G2, product number F3G73UT, the stylus that you have?

Executive Pen (H4E45AA) is not compatible with your Tablet.

 

Have you checked the battery?

 

The HP Executive Pen G2 is supposed to work with your tablet.

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Top Student
Posts: 5
Member Since: ‎07-16-2016
Message 9 of 9 (382 Views)

Re: Stylus will not work on elitepad

Got the pen you suggested. It works. Thank you.

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