• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎06-12-2025 10:46 AM

HP Recommended
Product: HP 250 15.6 inch G9 Notebook PC (511V0AV)
Operating System: Microsoft Windows 11

Hello,

I am using an HP 250 G9 and recently upgraded the device with 16GB of RAM and a 1TB SSD, both of which are officially supported.

After a Windows security update (RollupFix~26100.4061.1.18) installed automatically on June 12, 2025, the built-in keyboard stopped working completely at the Windows login screen. I could only use an external USB keyboard,the on-screen keyboard wasn't working either.

I booted into the recovery environment and used DISM to manually uninstall the update:

dism /image:C:\/removepackage/PackageName:Package_for_RollupFix~31bf3856ad364e35~amd64~~26100.4061.1.18  After this, the keyboard worked normally again.

However, Windows keeps reinstalling the same update automatically, breaking the keyboard every time.

This appears to be a compatibility issue between this specific Windows update and the keyboard firmware or drivers on the HP 250 G9. I would like to report this so HP can investigate and possibly release a fix or updated driver/BIOS that resolves the issue.

Please let me know if there's an official fix

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.