Sudden black screen when browsing

[Laurens_1996]

After a while when I browse the internet my screen gets black and then immediately restores to normal, it particularly happens when watching videos. Thus, one could argue that it has something to do with my graphics card (
AMD Radeon(TM) Vega 8 Graphics, 256 mb DDR4). Is there anyone experiencing the same problem or anyone knows a fix?

[Echo_Lake]

@Laurens_1996
Thank you for posting on the HP Support Community.

This sounds like system software or power management related issue. 

• Have you tried updating the AMD Radeon graphics drivers? 

Let's start with  system software and Bios update:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Laurens_1996]

Dear Echo_Lake,

Thank you for responding to my question. 

In the AMD radeon settings menu there are no versions available of my drivers.

In the HP support assistant no updates are available as my system is fully up to date.

My current bios: BIOS Version/Date Insyde F.16, 14/12/18

Some more information below:

System SKU 4JZ40EA#ABH

System Type x64-based PC

Could you provide me a link with the latest bios driver?

[Echo_Lake · Accepted solution]

@Laurens_1996
Thank you for the information, apologies for the inconvenience caused. 

Click here to download the latest BIOS update.

Keep me posted for further assistance.

[Laurens_1996]

Dear Echo_Lake,

After downloading and installing this update I haven't experienced a black screen when browsing.

Thank you for your suggestion.

[Echo_Lake]

@Laurens_1996
Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day! 

[Laurens_1996]

@Echo_Lake

I will, thank you very much.

Have a great day too!