Support alert for updated driver

[taherte2]

I got a support alert for an updated graphics driver - Nvidia Professional Graphics Driver (ver 573.53 Rev.L). My laptop is running Windows 10 and currently has the Nvidia GeForce MX550 display adapter which I installed manually trying to fix an issue. I don't know how I determined that that was the right driver. I'm totally clueless about drivers. Should I be installing the updated driver? I use my laptop for email, internet, and I do a lot of graphics with Paint 3D, Microsoft Publisher, and Adobe Photoshop Express.

[Max3Aj · Accepted solution]

@taherte2, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

It sounds like you're seeing a support alert for an updated Nvidia Professional Graphics Driver (version 573.53 Rev.L), but your laptop currently uses the Nvidia GeForce MX550 display adapter on Windows 10.

Here’s how to determine whether you should install the update:

Confirm Your GPU Model

You mentioned manually installing the MX550 driver. Let’s double-check your GPU:

1. Press Windows + X and select Device Manager.
2. Expand Display adapters.
3. Note the exact name of the GPU listed (e.g., Nvidia GeForce MX550).

If it says MX550, then your system is using a consumer-grade GPU, not a professional one like Quadro or RTX A-series.

About the Driver Alert

The Nvidia Professional Graphics Driver is typically meant for workstation GPUs (e.g., Quadro series). If your laptop has the GeForce MX550, this driver may not be applicable and could cause compatibility issues.

What You Should Do

Since you use your laptop for graphics work (Paint 3D, Publisher, Photoshop Express), it's important to have the correct and stable driver.

Here’s what I recommend:

Skip the Professional Graphics Driver update unless your GPU is a professional model.

Instead, install the latest GeForce Game Ready Driver or Studio Driver from Nvidia:

• Visit: Nvidia Driver Downloads
• Select:
  • Product Series: GeForce MX Series
  • Product: GeForce MX550
  • Operating System: Windows 10
• Choose either Game Ready Driver (for general use) or Studio Driver (optimized for creative apps).

Alternatively, you can use HP Support Assistant to check for HP-certified drivers:

• Download: HP Support Assistant | HP® Support

Final Tip

If your system is running smoothly with the current driver and you’re not experiencing issues, it’s perfectly fine to not update right away. Driver updates are most critical when fixing bugs or improving performance for specific apps.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

[taherte2]

Thanks so much for your reply. I use HP Support Assistant, Glary Utilities, and Microsoft's PC Manager and none of them were recommending a driver update but I do have one annoying problem that I'd like to resolve and from what I've found on-line the solution may be a different driver.

The problem I am having is with File Explorer. When I am drilling down through the levels, File Explorer will reposition itself outside of the last level I have opened. For example, I want to open a Publisher document that is stored in This PC/Documents/My Documents/Projects/Sprint cars. As I am drilling down to the document that I want, File Explorer will reposition itself at This PC and I have to scroll back down and find where I left off.

[Max3Aj]

@taherte2, Thanks for the detailed follow-up! That File Explorer behavior sounds frustrating, especially when you're navigating deep folder structures for your projects.

What's Likely Happening

This issue is often related to File Explorer refresh bugs or driver/UI conflicts, especially with display drivers or third-party system utilities. Since you're using Glary Utilities, Microsoft PC Manager, and HP Support Assistant, it's possible that one of them is influencing File Explorer’s behavior or that the display driver isn't fully compatible.

Recommended Steps to Troubleshoot

Update Display Driver (Safely)

Even though HP Support Assistant didn’t suggest it, try updating the GeForce MX550 driver directly from Nvidia:

• Go to: Nvidia Driver Downloads
• Choose:
  • Product Series: GeForce MX Series
  • Product: GeForce MX550
  • OS: Windows 10
• Download the Studio Driver (better for creative apps like Publisher and Photoshop Express).
• Perform a clean installation during setup (you’ll see this option in the installer).

Temporarily Disable Glary Utilities & PC Manager

These tools sometimes interfere with Windows Explorer behavior:

• Disable or exit them temporarily.
• Reboot your PC.
• Test File Explorer again to see if the issue persists.

Reset File Explorer Settings

1. Open File Explorer Options (search in Start).
2. Go to the General tab and click Restore Defaults.
3. Go to the View tab and click Reset Folders and Restore Defaults.
4. Click Apply and OK.

Try a Clean Boot

This helps identify if a background app is causing the issue:

• Press Windows + R, type msconfig, and hit Enter.
• Go to the Services tab, check Hide all Microsoft services, then click Disable all.
• Go to the Startup tab and open Task Manager.
• Disable all startup items.
• Restart your PC and test File Explorer.

If the issue disappears, re-enable services one by one to find the culprit.

Optional: Use an Alternative File Manager

If the issue persists and you need a quick workaround, try a third-party file manager like:

• FreeCommander
• XYplorer Free

These can help you work more efficiently while troubleshooting.

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Yes” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support