Switchable Graphic Error after BIOS Update

[Jerenn]

Hi,

I have an HP Pavilion G-1114tx running in Windows 7 64 bit with dual graphics card: Intel HD 3000 and AMD Radeon 6470m.

I did reformat it and after installing the BIOS update to the latest version F.66 it seems that the AMD Radeon 6470m is no longer visible in the Device Manager. Event if i install the driver for AMD Radeon 6470m, the AMD Radeon driver no longer detects the graphics card.

Need help badly!

Thanks!

[Jerenn]

Any HP tech person out there?

[Flower_Bud]

@Jerenn

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, you're in need of support,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Have you tried any troubleshooting steps? 

Did you rollback the BIOS? 

If not, let's roll back the BIOS and check: Click here (Step 1: Recover the last working BIOS version)

Also, update the graphics and Chipset drivers from our HP website: Click here

Let me know how this goes,

Cheers!

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[Jerenn]

Hi @Flower_Bud,

I've already resolved the issue by installing the F.24 Rev. A bios version since it has Amd Radeon 6470m support on it. 

Thanks anyway.

[Flower_Bud]

@Jerenn

Thank you for the update,

I appreciate your time and efforts,

I'm glad to hear the issue is resolved 😉

You've been great to work with and it has been a genuine pleasure interacting with you.

If you need further assistance, feel free to reach out to us 🙂

Take care now and do have a fabulous week ahead. 🙂