cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 3 0 0
Message 1 of 7
238
Flag Post

Solved!

Switchable Graphics Options Missing

HP Recommended
HP pavilion g6-1040se
Microsoft Windows 10 (64-bit)

Hello,  I need some help or instructions about my situation. I have a problem looking for the switchable graphics options for my laptop. The integrated GPU is Intel HD graphics ironlake and the discrete GPU is AMD Radeon HD 7400M series. The original OS of this laptop is Windows 7 64-bit. I upgraded my OS into Windows 10 64-bit. After installing the drivers needed for my laptop, I noticed the Configure Switchable Graphics options is missing, even the AMD Catalyst Control Center. I installed the CCC successfully, but the switchable graphics options for AMD is missing. Now, every time I am running a high graphics content (such as video streaming) the laptop will automatically switch to the AMD graphics card. I notice this because the screen will flicker severally. However, several minutes after ending the high graphics content, the laptop attempts to switch back to the intel GPU card automatically. But sometimes this may fail and I get a blue screen alerting me that Video time delay has failed. Also, I cannot select the switchable graphics from the desktop option because it is missing. 

6 REPLIES 6
Highlighted
HP Support Agent
HP Support Agent
11,863 11,849 656 489
Message 2 of 7
Flag Post
HP Recommended

@brumah

 

Welcome to the HP Support Community.

 

This should help you: https://support.hp.com/in-en/document/c03048374

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 3 of 7
Flag Post
HP Recommended

Hello. Sorry for the late reply. I read through the linked content about notebook pcs. I still cannot determine whether my GPUs are fixed or switchable. This is because the ccc has no option for switchable graphics settings. It looks nowhere near the ccc in windows 7. I have attached a screenshot of the UI. My current ccc is AMD-Catalyst-15.11.1Beta-64Bit-Win10 but am not sure its the correct version. I cannot set any switchable settings whatsoever. It happens automatically, but it keeps on failing.screenshot.jpg

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,863 11,849 656 489
Message 4 of 7
Flag Post
HP Recommended

Let's uninstall the display drivers:

 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, expand Display Adapter.

3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer.  

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Highlighted
Author
New member
4 3 0 0
Message 5 of 7
Flag Post
HP Recommended

Thank you for replying. I followed you instructions, the laptop automatically installed the GPU drivers but again, did not install the CCC. 

Reply
0 Kudos
Highlighted
Level 3
26 24 2 4
Message 6 of 7
Flag Post
HP Recommended

Go to Windows settings > Display > Graphics settings

Highlighted
Author
New member
4 3 0 0
Message 7 of 7
Flag Post
HP Recommended

Thank you. 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation