Switchable graphics radeon R7 m440

[KZA]

I have been looking for solution for my graphics . Tried every different drivers for switachable graphics for windows 10. So far didnt solved yet . I hope you know the solution and will share with me , Getting very low performance FPS running games . I think the R5 (primary graphics) its working on its own . the R7 m440 (linked) is detected only by radeon display software. Even benchmark is not detecting this card ! . I dont know why I'm writting about it so late even my warranty is out . I should bring that ''gaming laptop'' straight back to Hp . But I never started any game on it until now . I was using it only for Adobe graphics programs it was fine for that . But the games are running on very low fps its not even playable . I know you will recomand me the drivers from apr 2016 i checked them million times . nothing changed ... I know how to set battery usage for high performance , no difference . I should be getting minimum 50 fps at low setting with the games like cs:go or sc2 . all im getting is 10-25 if im lucky ... . I mean I have 4.5 GB graphics card not 500 mb . I spended a lot money for this laptop and i expect to play games also . I came to Harvey Norman to ask for solution they directed me to you . So here I m .... please provide me with some healthy information ... 

[The_Fossette]

@KZA,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues with FPS drop when you are playing games.

Don’t worry, I assure you I will try my best to get this sorted.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score. 

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03048374

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[KZA]

Thanks for getting back to me , as I look as similar topic on HP forums . No agent from HP could help anyone with same problem. I hope you are the one .  

Of course i have readed that instructions for switchable graphics on your site . Many times just in case i missed something. But no I didnt . I have everything set up like in the book . But still seems to r7 m440 (secodary GP) is not detected by any of programs or games . My fps is very low on games , becouse the only card that software see is Radeon r5 wich seems to be primary GP. 

Have to option in BIOS to set any graphic processors as master or slave . 

I was waiting for an bios update , hoping that will give me an option to swichtch between graphic cards. Ithink  im not the only one with this problem . But the other topics were closed down never were solved. Why there is no anserws on your forums.

Nothing changed since i start figuring how will i set it up . I spedned a lot of time figuring it out. 

Windows does see the card and theere is no problem with it in device manager  . 

Any software I start doesnt detect r7 m440 .

This may be usefull ... Benchark test doesnt test R7m440 but it detect it as a graphic card. 

Benchmark skipping the test with info '' Cannot allocate attached display'' .

[The_Fossette]

@KZA,

It is great to have you back and your patience is greatly appreciated.

I will share you few details through a private message about the service options dedicated to your product, please watch your inbox for more information.

Good day! Take care 🙂

Cheers!