Switching graphics not working at all

[New_User1]

Czesc Dolarowy,

Here are some more forums on this one:

http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/probook-470-not-detecting-second-video...

http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/ProBook-470-switch-graphics-card/td-p/...

Looks like best bet is trying to update BIOS and see if you could than simply put Radeon as the only card used.

On the benchmark, on my Envy it does not even say "unable to locate" - it simply sees nothing 😞

Just for benefit of HP - I think this is mainly Intel fault. I had the same issue on my old Ace where NVidia was completely blind and lousy Intel graphics was the only one working.

I am thinking if you need good graphics - buy a laptop with ONLY radeon or Nvidia.

As I am in the market now - I will do some research. Unlikely this to be HP though as I found NONE Probook that would only use dedicated card - all feature Intel in addition - same motherboard all over 😞

pozdrowienia!

K

[dolarowy]

I spoke with local HP phone support earlier today, they said that in BIOS I should have option to choose graphic card. Well, nothing like that is there. I'm returning my laptop to have some warranty check but the assistant wasn't optimistic about this, he even said that HP may consider it's not an issue. Yep, sure, I bought this laptop for better graphics and it's not working...no problem for HP, good one. Will update if I get to know something more.

Now I would bought another laptop, however I've spent decent amount of money on that and I can't afford buying another one. I'm not sure they would compensate my return in cash though.

edit: the assistant said maybe I should wait for BIOS update, sure, let the customer buy the thing and then let him wait in hope we will fix something that should be working at the start.

[dolarowy]

I can't believe this so called 'support' still didn't answer. You do your job well, guys.

[dolarowy]

FYI

The HP technician was helpless, so were the technician at some HP centre I sent my laptop to.

All I can do now is to try to get my money back.

Well-built device, HP. I have no words for you.

[jivbg]

Hi,

If isn’t too late do following:

• clean all previous AMD drivers and applications
• download Intel Video Driver and Control Panel from HP Support site - http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7834518&swItemId=ob_168649_1&swEnvOid=405...
• install INTEL driver and reboot
• THEN download and install AMD Hybrid Graphics (HG) Video Driver from the same site - http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7834518&swItemId=ob_161902_1&swEnvOid=405...
• all must be RIGHT – it’s work for me

Regards

[askarev]

Which model and configuration of notebook do you have?

Thanks in advance!

[jivbg]

HP ProBook 450 G3 (P4N98EA)

Intel Core i5-6200U (2.3GHz /2.8 GHz)

8GB DDR3L-1600 SDRAM

Intel HD Graphics 520

AMD Radeon R7 M340 (2 GB DDR3 dedicated)

Best Regards