Switching graphics not working at all

[dolarowy]

Hi there,

I have HP ProBook 450 g3 with Intel HD Graphics 520 and AMD Radeon R7 M340 graphic cards.

I tried to play The Witcher 3 and discovered that switching graphics is not working at all, no matter what I do.

I have downloaded latest drivers for my Intel & AMD cards, set max performance in Crimson everywhere I could (app itself, different setups etc.), launch the game and have 5-9 fps...AMD System Monitor shows that AMD card is just resting with 0% of usage all the time!

I tried with different drivers, even installed leshcatlabs drivers, set everything and it still doesn't work. It seems like I can't use my dedicated graphic card at all.

Do you have any ideas? I have paid for this card and now it's useless...

[WAWood]

dolarowy

ello;

Allow me to welcome you to the HP forums!

I read your post about graphics driver problems and wanted to help.

Your PC has what is known as Switchable graphics -- and the drivers from AMD are not designed to work with that kind of hardware but instead, with dedicated graphics chipsets.

ONLY the drivers from HP will work properly with that hardware.

Here is a link to the HP Product page for your PC:  http://h20566.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=7834518&swLangOid=8&swEnvOid=4059

Choose the OS version you are running, download and install the drivers from there.

Since you've already installed drivers from the AMD site, a good first step would be to use this AMD utility to remove all remnants of their drivers: AMD Clean Uninstall Utility

Good Luck
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[dolarowy]

Thank you for your advice. I will try that definitely.

You mean I should not install any AMD drivers? Only Intel drivers and then it would switch to dedicated card while needed?

[WAWood]

What I mean is only install the AMD drivers from the HP site. 

Don't download them from AMD.

Good Luck
========================================================================
I am a volunteer and I do not work for, nor do I represent, HP.
---------------------------------------------------------------
If my posts helped you, please click the Thumbs-Up symbol on my post to say thanks.
If my posts solved your problem please click "Accept As Solution".
========================================================================

[dolarowy]

OK, so I've uninstalled previous drivers, downloaded AMD drivers from the HP site, installed them, rebooted, set the settings to max performace and the AMD card is still not working at all...I can see it in AMD System Monitor, I still have 7-10 fps.

Any ideas?

edit: I honestly think I have used every driver combination from the site you provided (of course unistalling them with DDU firstly), I mean almost every version. It seems there is no way to force the AMD card to stop just chilling all the time...For what have I paid I might ask.

[dolarowy]

Maybe I should somehow update BIOS? Would it give anything? I've read more about the problem, maybe it's something with OpenGL?

Now it seems that I bought a dedicated card that's just chillin' around for the whole time. I saw that some people however get those switchable graphics to work, so maybe it's possible in my case, too?

I will have to return the laptop eventually, it's useless now.

[dolarowy]

Is there anyone competent enough? Anybody who could help?

Here we are, me, the witcher and AMD card not doing a thing.

[dolarowy]

Ok, I guess that's it for the great HP support team, let the volunteer try to help and ignore your user, he bought the thing after all so we don't have to care abou him.

Overspent money for something that doesn't work, awesome. Never buying this crap again.

[Decrementis1]

This might sound crazy, but have you activatedthe card?

right click on main desktop/screen and select the gfx card

[dolarowy]

Thank you for your reply. Seems like only regular users are somehow eager to help.

I guess I did. When I right click on the main desktop I see these options (I'm translating into English so something might not be 100% accurate):

 

- graphics properties

- configure switchable graphics (those two at the top with sth similar to AMD logo)

- some standard win7 options

- graphics properties

- graphics options (those two with Intel logo)

- new

- screen resolutions

- gadgets

- personalize.

In the device manager I can see my AMD card and it says its working fine. As Intel card is. There are images from my Catalyst Control.

Maksymalna wydajnosc means maximum performance and oszczednosc energii means enegry saving or sth like that, I don't know how in English version it may be.

What may be interesting - even though I set witcher3.exe to max performance it's not visible in the switchable graphics monitor in Catalyst Center while the game is on now - it was earlier. The monitor still sees some apps that are using energy saving GPU. However, witcher3.exe was visible earlier - I've just tried to reinstall the drivers once more.

I tried and the same situation happens with other games and apps. I guess I did everything right and still the AMD card is just as lazy as it was before.

Anybody may have any clue?

edit: and yes, I triend to set charging mode to high performance, I've also set everything concerning graphics in the advanced charging settings, no difference.