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pahead Honor Student
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Synaptic touchpad

envy
Microsoft Windows 10 (64-bit)

Recently lost ability to scroll with the Symantic touchpad.  Right and left click work, pinch zoom works.  Device manager shows that the device is working but I am unable to access the settings menu for anything but a mouse.

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HP Support Agent
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Synaptic touchpad

@pahead,

 

Welcome to the HP Support Community!

 

I recommend you uninstall the touchpad driver from device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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pahead Honor Student
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Synaptic touchpad

Thanks for your response.  Successfully uninstalled Synaptic and driver.  Downloaded and installed from your link.  Still unable to scroll or access Touchpad settings.  Now the cursor moves at snail pace and screens change without doing anything.

 

pahead

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HP Support Agent
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Synaptic touchpad

@pahead,

 

I recommend you perform a system restore back the date when everything was working fine.

 

Follow the steps in the below article to perform a system restore.

 

https://support.hp.com/in-en/document/c03327545

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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pahead Honor Student
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Synaptic touchpad

Attempted your suggestion.  There are NO restore points available

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HP Support Agent
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Synaptic touchpad

@pahead
 

Let's perform a system restore: System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected. Click here: https://support.hp.com/in-en/document/c03327545 Using Microsoft System Restore (Windows 10, 😎

 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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