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Jose1958 Honor Student
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Synaptics PS/2 TouchPad

Pavilion Q dv7t Entertimencenter Notebook PC
Microsoft Windows 10 (64-bit)

After upgrade from win7 to win10 touchpad weel is n ot working when in web page to scroll up/down left/right. as well finger print. All drivers are up to date.   

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HP Support Agent
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Synaptics PS/2 TouchPad

Hi @Jose1958

 

Welcome to the HP Support Community. 

 

Try these steps -

 

1) On Start , search for Device Manager, and select it from the list of results. Under Mice and other pointing devices, select your touchpad, open it, select the Driver tab, and select Update Driver. If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow their instructions.

 

2) If those steps didn't work, try uninstalling your touchpad driver: open Device Manager, right-click (or press and hold) the touchpad driver, and select Uninstall. Restart your device and Windows will attempt to reinstall the driver.

 

3) If that didn't work, try using the generic driver that comes with Windows. Here's how: in Device Manager, right-click (or press and hold) your touchpad driver > Update driver software... >Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select HID compliant mouse, select Next, and follow the instructions to install it.

 

 If the issue still persists, download and install the Windows 8 driver from this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Jose1958 Honor Student
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Synaptics PS/2 TouchPad

HELLO ASMITA. I TRIED AL OPTIONS YOU TOLD ME BUT STILL NO WORKING. 🤔  

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HP Support Agent
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Synaptics PS/2 TouchPad

@Jose1958

 

Try updating the computer using these steps -

 

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Let me know. 

Asmita
I am an HP Employee

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