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‎06-01-2025 12:18 PM

HP Recommended
Operating System: Microsoft Windows 11

The clickpad shows up in device manager.  However, there no way to turn it off and on.  USB mouse works great.  Any help is greatly appreciated.

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1 REPLY 1

‎06-03-2025 07:56 AM

HP Recommended

@cpuman6mgl, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
If your Synaptics SMBus Touchpad is visible in Device Manager but not functioning or configurable, here are a few steps to help resolve the issue:

Check Touchpad Settings in Windows

  1. Go to Settings > Bluetooth & devices > Touchpad.
  2. Ensure the Touchpad toggle is turned On.
  3. If the option is missing, proceed to the next steps.

Update or Reinstall the Touchpad Driver

  1. Press Windows + X and select Device Manager.
  2. Expand Mice and other pointing devices.
  3. Right-click Synaptics SMBus Touchpad and choose Update driver.
  4. Select Search automatically for drivers.
    • If no update is found, try Uninstall device, then restart your laptop. Windows should reinstall the driver automatically.

Alternatively, you can manually download the latest touchpad driver from HP: Official HP® Support

Use HP PC Hardware Diagnostics

  1. Turn off the laptop.
  2. Press Esc repeatedly, then F2 to open HP PC Hardware Diagnostics UEFI.
  3. Select Component Tests > Mouse/Touchpad and run the test.

BIOS Update (if applicable)

Sometimes, a BIOS update can resolve hardware detection issues:

System Restore (if issue started recently)

  1. Press Windows + R, type rstrui.exe, and press Enter.
  2. Follow the prompts to restore your system to a point when the touchpad was working. 

You may refer to this document - HP Notebook PCs - Troubleshoot the touchpad | HP® Support

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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