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Synaptics Touch system not working.

HP Recommended
hp Notebook 15s
Microsoft Windows 10 (64-bit)

 Unable to connect to the Synaptics Pointing Device Driver if you have installed another ps 2 pointing device driver please uninstall the synaptics by using the yes button.  You then need to reinstall your pointing device driverfor your external device again.


I'm not able to use my touchpad. I normally use an extended mouse so don't know when it stopped working.

The common solution that I saw everywhere was to update or reinstall the Synaptics Touchpad Drivers from Device Manager.

But, I'm unable to see Synaptic drivers option where normally it should be in device manager.


The only driver I'm able to see under 'Mice and other pointing devices' is:

HID-Compiliant mouse

I don't think it's the Synaptic Touchpad Driver 😞

But I still tried to update it didn't find one though.

I didn't try to reinstall it because it could be the mouse which I'm using currently, so don't wanna lose it.

Should I look for fresh new drivers??

Please help!!


HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that the touchpad is not working on your computer.


Don’t worry, I assure you I will try my best to get this sorted.


What is the product number of your computer?


Meanwhile, I recommend you download and install the driver from the below link and check whether the issue is resolved.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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