Synaptics Touchpad Does Not Respond

[SnylonPlayz]

Hello. This morning, my trackpad stopped working. It was working fine before, but now, it doesn't react in the slightest. I know this isn't a hardware or component issue as in the HP BIOS component tests, my mouse works perfectly fine. I tried reinstalling the drivers, removing the device in my device manager and even a forced reset, but nothing has changed. There was a time after I uninstalled my driver and restarted that all of my touchpad's actions turned into right click, but I don't think that means anything. Is there any way I can get my touchpad working again?

[Echo_Lake · Accepted solution]

@SnylonPlayz

Thank you for posting on the HP Support Community.

• Did this happen after a recent window or software update?

While you respond to that, let's try these steps: 

Firstly, perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

Next step, BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. Once it's done uninstall the Touchpad device,

Next, uninstall Touchpad device from device manager.

1. Press Windows+X to open the menu, and choose Device Manager on it. 
2. In the device manager, expand category "Mice and other pointing devices". 
3. Under this category, right-click on your Synaptics Touchpad driver and click on Uninstall. 
4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button. 
5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver. 
6. Do not perform any manual upgrades to the driver until it does automatically 

If the issue persists then try driver rollback:

1. Open Device Manager, click Start > Control Panel > Device Manager.
2. Expand the Mic and other pointing devices. 
3. Double-click on your synaptic device.
4. Select the Driver tab.
5. Click Roll Back Driver to restore.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.