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‎01-04-2024 06:15 PM - edited ‎01-04-2024 06:20 PM

HP Recommended
Product: HP 255 G7 Notebook PC

I have an issue that needs urgent attention.

 

I was forced to do a reboot of my laptop after it crashed and when I powered it back on, the touchpad was not working. I was Googling for solutions and one of them was to uninstall the mouse from Device Manager which I did as I was told it would reinstall itself the next time I booted up. 

 

However, when I booted up, the mouse was gone from Device Manager and my touchpad was still not working.  I have no touchpad option in my mouse settings. I tried downloading drivers from here but they did not work. Please advise as to how to fix this problem.

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1 person had the same question
1 REPLY 1

‎01-04-2024 09:12 PM

HP Recommended

The problem has now been resolved so I no longer need help.

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