Synaptics Touchpad app does not work on Win 10 21H2 or Win 11 21H2

[Jpohlman1]

I'm running into the problem where the current Synaptics control panel does not work (so no virtual left/right buttons, no left corner double tap to disable, etc) on two (2) different current models with Win 10 21H2 or Win 11 21H2.

I've done full wipe and re-installs of both OS and have found that the current driver for each has two (2) problems:

1) The signing certificate expired June, 2021 so it's invalid, this requires adding it to the trusted CA store to get the hardware driver to install

2) The actual Synaptics app (when you search for it on the laptop), right click on it throws an unsupported OS error

Has anyone seen a newer version of the driver/app combination from HP after 19.5.35.66 Rev.S ?

Nothing shows on a search of the app store other than one for MSI and Dell.

Error message from right clicking on the Synaptics app

[Nirvana_95]

Hi @Jpohlman1 

Welcome to the HP Support Community. I see that you are trying to use the features of the Synaptics Application. You have already checked with Windows 10 and Windows 11. From what I have understood you have already reinstalled the Operating System and checked the same.

For the Synaptics application to work, you need to select the device in the control panel. Go to the control panel, find & click on the mouse setting, you will find 'Additional mouse options'. select that and go to the 'Hardware' option to select Synaptics device. Apply and exit.

Try that and let me know the outcome.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @Jpohlman1 

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Jpohlman1 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!