Synaptics Wbdi sgx fingerprint sensor doesnt work

[Sahil_malek]

So for the past week or so, I have not been able to log in via fingerprint on my HP envy -13-aq0007. I checked my device manager last night and noticed that my fingerprint sensor (Synaptics WBDI SGX) had the message 'Windows cannot load the drivers for this device code 31. I have updated the drivers to version 6.0.33.1111, however, now that i try to setup windows hello, as soon as i touch my finger on the sensor, i get an error. I have tried working with hp support chat and they cant seem to fix this issue. Can anyone here help?

[praveen196]

@Sahil_malek Welcome to HP Community!

I understand that the Synaptic Wbdi sgx fingerprint sensor doesn't work.

Do not worry.

Let's try some troubleshooting steps now.

Step 1: Uninstall the Fingerprint reader software.
Click on Ask Me Anything box beside the Start button.
Type Device Manager and open device manager from the search results.
Under the Biometric category, right-click on anything which is listed and select Uninstall.
Step 2: Restart the PC.
Step 3: Please download the latest Fingerprint reader software from this link.
Step 4: Install the software and configure your fingerprint.

Install the latest printer fingerprint drivers from this link. Click Here

Also, try the steps recommended below.

Step 1. Use the Windows shortcut keysWin + R to launch the Run.

Step 2. Type “gpedit.msc” and then hit the Enter.

Step 3. Expand Computer Configuration and then go to Administrative Templates -> Windows Components –> Biometrics.

Step 4. Double-click it and then open the Allow the use of biometrics setting.

Step 5. Tick the Enabled option.

Step 6. Click the Apply and then OK.

Step 7. Apply the modification one more time to the Allow users to log on using biometrics setting.

Step 8. Restart your computer and let the modification take effect.

If the issue still persists uninstall the fingerprint drivers from device manager and install the drivers using HP recovery manager and check if it helps.

Refer this article to know how to restore drivers using HP recovery manager.

You may also refer to this support document for - HP Notebook PCs - Troubleshooting a Fingerprint Reader (Windows )

Let me know how it goes for further assistance!

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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