TOUCH SCREEN DOES NOT WORK IN HP Pavilion x360 Convertible 14-cd0xxx

[jahsdihgadjfg98]

Excuse my English, I'm from Argentina (MAGA). I'm attaching an image of the device drivers, where I highlight one of them that I don't recognize its function, and it's not working either.
In the configuration part, the touch screen is not recognized and it doesn't work either.
Thank you very much for your help.

[A_Gayathri]

Hi @jahsdihgadjfg98 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the touch screen on your HP Pavilion x360 Convertible 14-cd0xxx. Not to worry I will help you to get a resolution to resolve the issue.

Thank you for providing the details! 

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.
 

Steps to Diagnose and Fix Touch Screen Issues

Check Device Manager:

• Right-click on the Start menu and select Device Manager.
• Expand the Human Interface Devices (HID) section.
• Look for a device named something like HID-compliant touch screen.
  • If it’s present:
    • Right-click it and choose Enable, if it’s disabled.
    • If it’s enabled, right-click and select Update driver.
  • If it’s missing:
    • Go to Action > Scan for hardware changes. This may detect and reinstall the missing driver.

Check the Unknown Device:

• The unknown device in your screenshot may be related to the touch screen or another component.
• Right-click the unknown device and choose Properties.
  • In the Details tab, select Hardware IDs from the drop-down menu.
  • Note the ID (e.g., VEN_xxxx&DEV_xxxx) and share it with me or search online for its corresponding driver.

Run the Hardware and Devices Troubleshooter:

• Open Settings > Update & Security > Troubleshoot.
• Select Additional troubleshooters > Hardware and Devices.
• Run the troubleshooter to detect and resolve any issues.

Reinstall Touch Screen Driver:

• Right-click the HID-compliant touch screen in Device Manager and select Uninstall device.
• Restart your laptop. Windows should automatically reinstall the driver.

Check Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Install any pending updates, as they may include driver updates.

BIOS Update: HP Pavilion 14-cd0000 x360 Convertible PC Drivers

• Visit the HP Support Website and enter your laptop model.
• Download and install the latest BIOS update.

Test in Safe Mode:

• Boot your laptop into Safe Mode (press Shift + Restart, then select Troubleshoot > Advanced Options > Startup Settings > Restart, and choose Safe Mode).
• Check if the touch screen works in Safe Mode.

HP Support Assistant: HP Support Assistant

• Install and run HP Support Assistant from the HP website to check for driver and firmware updates specific to your device.

Refer to this document: HP Pavilion 14-cd0000 x360 Convertible PC User manual 

 HP PCs - Troubleshooting touch screen issues in Windows 10
HP Notebook and All-in-One PCs - Troubleshooting screen issues (Windows 11, 10)

I hope this helps. 

Take care and have a good day.

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