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‎02-05-2021 02:54 PM

HP Recommended
Product: HP Pavilion
Operating System: Microsoft Windows 10 (64-bit)

The touch screen on my approx 1 yr old pavilion no longer works. All Microsoft/Windows updated, drivers uninstalled and reinstalled and updated, tried suggestions on internet - no luck, touch is enabled. Virus scan negative.

 

It may be related to a recent mouse replacement. The old one started acting up - intermittent functionality. Replaced with a new mouse. On login, the new mouse is not immediately recognized, but then becomes functional.

 

I'm out of ideas.

 

Thx

1 REPLY 1

‎02-08-2021 08:40 AM

HP Recommended

@4793

 

I reviewed your post and I understand that the touchscreen is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c03488148

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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